Grievances with our servers

Grievances with any of our servers are dealt with in the following ways.
  1. Any grievance should be reported to grievances@processservers.com and should include all necessary details and copies of any correspondences to the server.
  2. ProcessServers.com with attempt to make contact with the server via E-mail or phone in the event there is no active email address.
  3. ProcessServers.com will instruct the server to respond to us and the person making the grievance within 24 hours.
  4. If the process server fails to respond to our requests, we will temporarily remove them from our website until contact is made.
  5. We will do our best to see that the situation is resolved and will close the matter when the person making the grievance is satisfied.
  6. If the person making the grievance is not satisfied, ProcessServers.com will make a decision based on all information whether or not to keep the member active.  The benefit of any doubt will be given to our member.
  7. All complaints will be placed in the file of the member.
  8. If the member receives three complaints during the life of their membership, ProcessServers.com reserves the right to permanently remove them from our website.
  9. If the member fails to respond to ProcessServers.com we reserve the right to permanently remove them from our website.
  10. If any member engages in any unprofessional conduct, ProcessServers.com reserves the right to permanently remove them from our website.


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